Privacy Policy
Vivid Smiles Orthodontics
Information We Collect
When you contact us, book a consultation, or use our patient portal, we may collect information such as your name, email address, phone number, mailing address, and details you choose to share about your orthodontic concerns. If you submit photos through our virtual consult form, those images are collected solely to support your consultation.
How We Use Your Information
We use the information you provide to respond to inquiries, schedule and manage appointments, communicate about your treatment, process insurance and payment details, and improve our website and services. We do not sell your personal information to third parties.
Protected Health Information
As an orthodontic practice, any clinical or health information you share with us is handled in accordance with applicable Canadian privacy legislation, including Ontario's Personal Health Information Protection Act (PHIPA). Access to your health records is limited to staff directly involved in your care.
Cookies & Analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve the browsing experience. You can disable cookies in your browser settings, though some site features may not function as intended.
Third-Party Links
Our site may link to third-party services (such as our patient portal, referral forms, or booking tools). We are not responsible for the privacy practices of those external sites and encourage you to review their policies directly.
Contact Us
If you have questions about this privacy policy or how your information is handled, please contact our office at (289) 373-1096 or through our Contact Us page.